Information About Your Stay

Your Vacation Home
EHM Rentals prides itself on maintaining the highest standards in every home. Standard features in all our homes are central a/c, washer/dryer, refrigerator, range, dishwasher, microwave, coffee maker, toaster and other features of a fully equipped kitchen, including cookware, dishes, etc. Also included are phones, televisions, pillows, blankets, all bed linens and towels. BBQ grills, where supplied, should be used with caution and located away from the house when in use.

EHM Rentals welcomes vacationing families, couples and groups where the lead Renter is over 25 years of age, subject always to the capacity limit stated in the Rental Agreement.

Rental Payments
Visa, MasterCard, Discover, Diners Club and checks are accepted for initial 20% payment. All monies must be in US funds. The balance of your charges are due to received by us NO LATER than 8 weeks prior to arrival. Reservations with unpaid balances within eight weeks of arrival may be subject to cancellation without refund. Reservations made within 8 weeks of arrival require payment in full. Note that if your arrival date is less than 8 weeks out, payment by credit card or certified funds is required at the time of booking. No personal checks are accepted at check-in. Please review all information sent to you carefully and call us with any questions.

The sales tax rate for Florida is 7% and 5% for Charlotte county (12% combined taxes) and this will be added to all rental accounts. Taxes are subject to change without notice. A $40 service charge is required for all returned checks.

Security Deposits
A Security Deposit of $300 will be required. Renter is responsible for damage caused by willful negligence and/or damage by pet(s). The house should be left broom clean and damage free. If required, the security deposit must be paid with your final payment. If the home is left damage-free, the security deposit will be returned within 20 business days from check-out. You will be notified by mail of any itemized damage charges and the total will be deducted from your security deposit.

Cancellation Policy
Where written cancellation is received more than 8 weeks prior to arrival date a full refund of monies is paid. Where written cancellation is received between 6 and 8 weeks prior to arrival date 50% of monies paid are refunded. Where written cancellation received within 6 weeks of arrival date there is no refund of monies paid.

Private Pools and Spas
All vacation rental homes have their own private pool and some may also have a spa. These may be solar heated (free of charge) or electrically heated (additional charge) during the cooler months of the year. If the home features an electrically heated pool, this will be included in the description for the home. Heated pools will usually heat the pool to approx. 78°-80° degrees no matter what the outside temperature is. If it has been unseasonably cool, the pool water may feel cooler than this. We cannot adjust the temperature of the pool; thermostats are set by the vendor for optimum performance. If a pool cover is supplied we recommend putting it on in the evening to preserve heat. All pools and spas are chemically treated and serviced on a regular basis. The lead Renter is responsible for the supervision and appropriate use of the pool and any spa.

Pets
Pets are not allowed unless specifically listed in the home's description. Those homes that do allow pets are limited to one domestic housebroken dog or cat unless otherwise noted. A $300 refundable pet fee is required in addition to the refundable security deposit.

Internet Access
Most of our vacation homes offer high-speed wireless Internet access. We make every effort to ensure internet access is working properly. However area-wide outages can sometimes occur and these are beyond our control.

Thank you, and we hope you enjoy your visit to SW Florida.